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Tag Archives: customer service
Every encounter is a story waiting to happen; a story waiting to be written. This blog has often covered the importance of relationship building. It remains a key feature of my 7Rs model for for student, workplace, and life success. … Continue reading
If you can’t or won’t help, just step aside for someone who will do a competent and humane job. When something goes wrong in a big organization, the easy thing to do is blame it on the bureaucracy. Blame the … Continue reading
Don’t guarantee what you cannot deliver. By now you probably heard the customer service call from hell that a Comcast customer recently endured. While Comcast apologized, I think most of us can sympathize, empathize and/or identify with the situation. At … Continue reading
What can you do this week to become the go-to person, the linchpin— the difference maker—in the lives of others, and by so doing, make a huge difference in your life? Last week I read (devoured) Seth Godin’s provocative book, … Continue reading
Before we can solve a problem we have to ask the right questions. Today I facilitated a workshop session at the 32nd Annual Conference on the First-Year Experience. We examined why students stay in college and why they might leave … Continue reading