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A functioning community moves beyond listing and reciting core values. It shares and lives those values. And, it provides a safe place for its members to explore, stretch, learn, fail, and grow.
Steve is not a life coach and does not provide legal advice. He facilitates conversations and helps raise and confront important questions about what we do, why we do it, and how we do it.
Tag Archives: customer service
Every encounter is a story waiting to happen; a story waiting to be written. This blog has often covered the importance of relationship building. It remains a key feature of my 7Rs model for for student, workplace, and life success. … Continue reading
If you can’t or won’t help, just step aside for someone who will do a competent and humane job. When something goes wrong in a big organization, the easy thing to do is blame it on the bureaucracy. Blame the … Continue reading
Don’t guarantee what you cannot deliver. By now you probably heard the customer service call from hell that a Comcast customer recently endured. While Comcast apologized, I think most of us can sympathize, empathize and/or identify with the situation. At … Continue reading
What can you do this week to become the go-to person, the linchpin— the difference maker—in the lives of others, and by so doing, make a huge difference in your life? Last week I read (devoured) Seth Godin’s provocative book, … Continue reading
Before we can solve a problem we have to ask the right questions. Today I facilitated a workshop session at the 32nd Annual Conference on the First-Year Experience. We examined why students stay in college and why they might leave … Continue reading