Tag Archives: customer service

(#359) Collisions and Serendipity

Posted on April 9, 2017 by stevepiscitelli

If managers across the company landscape remain insular, they can end up repeating redundant routines and retreating behind territorial barriers. “Collisions” represent opportunities. Visionary Tony Hsieh believes we need to “maximize collisions to accelerate serendipity.” That is, we need to … Continue reading →

Posted in accountability, amplifying, customer service, decision making, leadership, plussing, Reflection, Relationship, self-efficacy | Tagged , , , , , , , , , , , | 1 Comment

(#314) P2P: Building A Story

Posted on May 29, 2016 by stevepiscitelli

Every encounter is a story waiting to happen; a story waiting to be written. This blog has often covered the importance of relationship building. It remains a key feature of my 7Rs model for for student, workplace, and life success. … Continue reading →

Posted in accountability, Appreciation, authenticity, branding, common sense, customer service, emotional intelligence, leadership | Tagged , , , , , | 6 Comments

(#256) Don’t Blame the Bureaucracy, Point to the People

Posted on April 19, 2015 by stevepiscitelli

If you can’t or won’t help, just step aside for someone who will do a competent and humane job. When something goes wrong in a big organization, the easy thing to do is blame it on the bureaucracy.  Blame the … Continue reading →

Posted in bureaucracy, customer service | Tagged , , , | 2 Comments

(#218) Stop Saying “I Understand!”

Posted on July 27, 2014 by stevepiscitelli

Don’t guarantee what you cannot deliver. By now you probably heard the customer service call from hell that a Comcast customer recently endured. While Comcast apologized, I think most of us can sympathize, empathize and/or identify with the situation. At … Continue reading →

Posted in Integrity, quality, service | Tagged , , | 4 Comments

(#167) Standout or Get Left Behind

Posted on August 4, 2013 by stevepiscitelli

What can you do this week to become the go-to person, the linchpin— the difference maker—in the lives of others, and by so doing, make a huge difference in your life? Last week I read (devoured) Seth Godin’s provocative book, … Continue reading →

Posted in Being REMARKABLE, Choice, customer service, Goals, influence, Integrity, leadership, Making a Difference, Passion, Personal growth, Personal Wellbeing | Tagged , , , , , , , , | 4 Comments

(#144) College Retention and Persistence: Ask the Correct Questions

Posted on February 24, 2013 by stevepiscitelli

Before we can solve a problem we have to ask the right questions. Today I facilitated a workshop session at the 32nd Annual Conference on the First-Year Experience.  We examined why students stay in college and why they might leave … Continue reading →

Posted in college retention, customer service | Tagged , , | 1 Comment