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Tag Archives: collisions
(#359) Collisions and Serendipity
If managers across the company landscape remain insular, they can end up repeating redundant routines and retreating behind territorial barriers. “Collisions” represent opportunities. Visionary Tony Hsieh believes we need to “maximize collisions to accelerate serendipity.” That is, we need to … Continue reading →
Posted in accountability, amplifying, customer service, decision making, leadership, plussing, Reflection, Relationship, self-efficacy
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Tagged accountability, change management, collegiality, collisions, customer retention, customer service, employee retention, leadership, mentoring, resources, teamwork, transformational leadership
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