Tag Archives: customer retention

(#359) Collisions and Serendipity

Posted on April 9, 2017 by stevepiscitelli

If managers across the company landscape remain insular, they can end up repeating redundant routines and retreating behind territorial barriers. “Collisions” represent opportunities. Visionary Tony Hsieh believes we need to “maximize collisions to accelerate serendipity.” That is, we need to … Continue reading →

Posted in accountability, amplifying, customer service, decision making, leadership, plussing, Reflection, Relationship, self-efficacy | Tagged , , , , , , , , , , , | 1 Comment

(#314) P2P: Building A Story

Posted on May 29, 2016 by stevepiscitelli

Every encounter is a story waiting to happen; a story waiting to be written. This blog has often covered the importance of relationship building. It remains a key feature of my 7Rs model for for student, workplace, and life success. … Continue reading →

Posted in accountability, Appreciation, authenticity, branding, common sense, customer service, emotional intelligence, leadership | Tagged , , , , , | 6 Comments