Join 1,292 other subscribers
Search Blog Themes
May 2023 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Blog Posts by Month
Top Posts & Pages
- (#194) Honor the Past. Celebrate the Present. Embrace the Future.
- (#86) A Model for Critical Thinking
- #53 Observations From The Airport
- (#64) Two Generations of Teachers Make a Difference for Our World
- (#89) Set Your Goals and S.O.A.R.
- (#191) React, Respond or Initiate?
- (Issue #548) Honor. Celebrate. Embrace. (Reprise)
- Community Bright Spots! Parks (Atlantic Beach, FL)
- (Issue #582) When Strangers Become Friends and Friends Become Strangers
- (Issue #629) Flibbertigibbet Is My Name. Jabberwocky Is My Game.
Copyright Notice ©
©2010-2022. Steve Piscitelli. All rights reserved. No part of this blog may be reproduced in any form without expressed permission from Steve Piscitelli. The Growth and Resilience Network®
A functioning community moves beyond listing and reciting core values. It shares and lives those values. And, it provides a safe place for its members to explore, stretch, learn, fail, and grow.
Steve is not a life coach and does not provide legal advice. He facilitates conversations and helps raise and confront important questions about what we do, why we do it, and how we do it.
Category Archives: customer service
(#314) P2P: Building A Story
Every encounter is a story waiting to happen; a story waiting to be written. This blog has often covered the importance of relationship building. It remains a key feature of my 7Rs model for for student, workplace, and life success. … Continue reading
(#256) Don’t Blame the Bureaucracy, Point to the People
If you can’t or won’t help, just step aside for someone who will do a competent and humane job. When something goes wrong in a big organization, the easy thing to do is blame it on the bureaucracy. Blame the … Continue reading
Posted in bureaucracy, customer service Tagged bureaucracy, customer service, incompetence, poor service 2 Comments
(#167) Standout or Get Left Behind
What can you do this week to become the go-to person, the linchpin— the difference maker—in the lives of others, and by so doing, make a huge difference in your life? Last week I read (devoured) Seth Godin’s provocative book, … Continue reading
(#144) College Retention and Persistence: Ask the Correct Questions
Before we can solve a problem we have to ask the right questions. Today I facilitated a workshop session at the 32nd Annual Conference on the First-Year Experience. We examined why students stay in college and why they might leave … Continue reading
Posted in college retention, customer service Tagged college retention, customer service, student success 1 Comment