(#366) Why Not You?

May 28, 2017

Speaking and writing does not belong to some elite group of individuals.

Have you considered publishing or speaking to broaden the powerful impact and reach you already have on those around you? It could be for a small local audience or something larger. You might do it for money—or for the sheer passion you have for a particular topic.

Later today (May 28, 2017), I will have the opportunity to facilitate a workshop at the annual NISOD Conference in Austin, Texas.  I will pose a simple question, “Why not you?” If you don’t share your talents, who will?

I hope to encourage participants to consider sharing their accumulated wisdom through publishing and/or speaking. I will be talking to college professors, advisers, and administrations. But whether you manage a retail store, teach students, serve customers in a restaurant, nurse patients in a hospital, coach a little league team, manage a household, or lead your community, you have experiences to share.  Speaking and writing does not belong to some elite group of individuals.

Take a moment today, and consider all that you have to offer with respect to your accumulated wisdom.

To be sure, just because you want to write or speak, does not necessarily mean you should write or speak.  And just as assuredly, not everyone has the talent or temperament for speaking and writing.

Before you brush aside the idea, though, consider what you have that others may be interested in learning.  From parenting, to surfing, to gardening, to home renovation, to mentoring young minds, you make a difference in your world. Here are a few questions to help you sort through your thoughts to share your wisdom. I encourage you to work through these with someone who will give you trusted feedback.

  • WHY do I want to publish and/or speak? Is it for ego, profit, passion, or the need to share an important lesson?
  • WHO cares about my work—and why should they? Huge question! If you decide to speak or publish, who will be interested enough to listen?
  • WHERE do I find opportunities? Local community organizations? Regional and national conferences? Letters to the editor? The community newspaper? A national magazine? Self-publishing?
  • HOW do I develop a supportive learning community of associates to help me develop your writing and speaking talents? And, how can I help others to find their voices?

When we start examining these types of professional and personal growth opportunities and questions, we identify and clarify our inner desires, strengths, and challenges. And we increase our chances to connect and form collaborative, supportive networks, and create community.

Rather than saying, “I’m not a writer or speaker” I hope you will consider (and act upon) “Hey, I can write and speak, too…just never thought about it.” Find a mentor to help you begin your journey.

In fact, you may find yourself saying, “Hell, yeah, that is for me!”

Video recommendation for the week.

Your story has power!

Make it an inspiring week and H.T.R.B. as needed.

For information about and to order my new book, Stories About Teaching, Learning, and Resilience: No Need to be an Island, click here.

You can subscribe to my newsletter by clicking here.

My podcasts: The Growth and Resilience Network™ (http://stevepiscitelli.com/media-broadcast/podcast).

My programs and webinars: website  (http://stevepiscitelli.com/programs/what-i-do) and (http://stevepiscitelli.com/programs/webinars).

Pearson Education publishes my student textbooks for life success—Choices for College Success (3rd edition) and Study Skills: Do I Really Need This Stuff? (3rd edition).

(c) 2017. Steve Piscitelli. All rights reserved.

(#352) When Islands Protect And Support

February 19, 2017

“This country will not be a good place for any of us to live in
unless we make it a good place for all of us to live in.”—Teddy Roosevelt

Two stories. One lesson.

This past week, Laurie (my bride) and I took time to tour the Center for Civil and Human Rights. We sat down at one exhibit that replicates a lunch counter sit-in. With our hands placed on the counter, the headphones situated securely on our ears transported us to the 1960’s. To a time when people took a seat to make a stand about racial prejudice and discrimination.

We sat listening to the hate-filled voices whispering—and then yelling—in our ears. They hurled threats. We heard thumps, bangs and loud noises. At one point, we both jumped a bit from our seats at the counter.  While we were never in any physical danger, we felt (at some limited level) the fear that those brave protesters felt.  To say the exhibit moved us remains a gross understatement.

By the end of (only) two minutes, our “demonstration” ended. The docent handed me a tissue. I dabbed my eyes, truly moved by the experience. I remember the words of M.L.K., Jr. “Faith is taking the first step even when you don’t see the whole staircase.”

Photo by Steve Piscitelli

Photo by Steve Piscitelli (@ the Center for Civil and Human Rights)

Those young 1960’s protesters came together, tired of being buffeted in a sea of hatred. They might have been on an island, but they came together on that island and led the way. Silent no more, perhaps another M.L.K., Jr. quote rang true to them: “In the end, we will remember not the words of our enemies, but the silence of our friends.”

A few days later, we drove to the other end of Georgia to take part in the annual Valentine’s Day Renewal of Vows in Savannah’s City Market.  We have participated in the annual event since the late 1990’s. The Reverend Billy Hester and his wife, Cheri, officiate. Hester has led the Asbury Memorial United Methodist Church congregation since the early 1990’s. When he arrived, the church was by all appearances on its last legs. Membership languished at about 25 souls. The average age hovered around eighty years old.

The last time we visited the church for a Sunday service, the pews were full! Hundreds of people gathered for praise and glory. Why? The stewardship of Hester and his wife. The inclusive nature of their authentically positive message resonated with the surrounding neighborhood.  They held a lamp of humanity for many who felt alone. Each member helps build a resilient community.

They created an island of souls, so that individual souls would not have to struggle on their own islands.

Photo (c) Steve Piscitelli

Photo (c) Steve Piscitelli

And while my descriptions above capture but a small piece of the sacrifice and courage, both stories show the power of a community coming together for protection and support. Collaboration, growth, and resilience.

The subtitle of my latest book reads No Need to be an Island. I emphasize the power of collective group.  It can help each member recognize and build his and her own capacity for growth and change.

The congregation and the museum teach us the value of coming together, appreciating, and accepting (not simply “tolerating”) our neighbors.

“What counts in life is not the mere fact that we have lived.
It is what difference we have made to the lives of others.”—
Nelson Mandela

Video recommendation for the week:

This week, I offer a short meditation video from Belleruth Naparstek.  The actual meditation begins at the one-minute mark of the video.  She brings in the power of community near the 4:52 marker.  Treat yourself to a little quiet reflection time today.

Make it an inspiring week and H.T.R.B. as needed.

For information about and to order my new book, Stories About Teaching, Learning, and Resilience: No Need to be an Island, click here.

You can subscribe to my newsletter by clicking here.

Check out my latest podcasts at The Growth and Resilience Network™

Check out my website  (http://stevepiscitelli.com/programs/what-i-do) for programming information as well as details about upcoming webinars  (http://stevepiscitelli.com/programs/webinars).

Pearson Education publishes my student textbooks for life success—Choices for College Success (3rd edition) and Study Skills: Do I Really Need This Stuff?  (3rd edition).

(c) 2017. Steve Piscitelli. All rights reserved.

(#218) Stop Saying “I Understand!”

July 27, 2014

Don’t guarantee what you cannot deliver.

By now you probably heard the customer service call from hell that a Comcast customer recently endured. While Comcast apologized, I think most of us can sympathize, empathize and/or identify with the situation. At one time or another we have encountered a company agent who was anything but helpful.

Coincidentally, I was having my own issues with Comcast at the same time the story above hit the national news.

The short story: Comcast promised to complete a repair order and bury a new cable at our residence on July 14.  After several phone calls (lots of holds) and social media posts (my Facebook feed and the Comcast site), I eventually got connected with a corporate email address…which finally got the job finished on July 20. Five days late.

Image: stockimages/ FreeDigitalPhotos.net

Image: stockimages/

The teacher inside me has to pass along some suggestions/questions/lessons:

  • Stop over-promising. State what you can do and when you can do it.
  • Ditch the script. Please hire people who you can trust to speak without a script.  Someone who can think critically, speak clearly, and have a real conversation.
  • Stop telling every customer, “I understand.”  The third time I heard that I was over it. Especially when nothing has been resolved for days.
  • If customers call concerning a shortcoming in your service, why are your company agents hawking other products and services? If you cannot deliver on your current service, there is no reason I want to sign up for more (potentially) bad service.
  • When you make an appointment, make an appointment!  I was told by one of the many Comcast agents I spoke with that although I had an appointment for July 14, it didn’t really mean July 14.  Comcast, the agent told me, considers it has 7-10 days to deliver on that appointment.  Say what?  Tell that to your boss, your clients or creditors: “Sure, I’ll mark down July 14 for you.  But that means I might not complete my obligation until July 24.”  Huh?

    Video recommendation for the week:

    This video pretty much sums it up.

  • One customer service agent boldly told me “I guarantee it will be taken care of today.”  When I repeated his “guarantee” he said, “Definitely!”  It took another three days. Don’t guarantee what you cannot deliver.
  • Please define “escalation.”  I was told by a number of agents that my ticket was going to be “escalated.”  Three days into the ordeal, a supervisor told me she would “re-escalate” the ticket.  Glad she “re-escalated” as it only took another 3 days for service delivery!
  • Get more supervisors who can make decisions and tell a customer exactly what is what.
  • If you can’t handle the volume of calls, then either reduce your business or get more (and better) agents.
  • If you tell a paying customer (really, anyone) that “someone will call you later today” please make sure the call is made.
  • I found out (from a post to my Facebook feed) that there is a special “Make it Right” phone number to Comcast (that requires a special ID#).  Why isn’t the first call to Comcast the “Make it Right” phone call?

I realize operating the behemoth muscle-bound company you have created has to be difficult; and that service is slow at times; and that you cannot always deliver as you promise.

I understand.

Not really.

Check out my website (http://www.stevepiscitelli.com/programs.html) for programming information as well as details about upcoming webinars  (http://www.stevepiscitelli.com/webinars).

Information on my newest book, Choices for College Success (3rd ed.), can be found at Pearson Education.

(c) 2014. Steve Piscitelli. All rights reserved.


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