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Tag Archives: bureaucracy
(#370) What’s Your B.M.I. (Bureaucratic Mass Index)?
Has your bureaucracy morphed into a soul-sucking and resilience-retarding beast? Bureaucracy catches a lot of heat. “The Bureaucracy.” When something goes wrong….blame it on “The Bureaucracy.” Of course, “The Bureaucracy” provides the structure. The people (the bureaucrats) make it move … Continue reading
Posted in bureaucracy, collaboration, Communication, Critical Thinking, decision making, Haters, institutional climate, institutional culture, leadership, resilience, transactional leadership, transformational leadership
Tagged bureaucracy, bureaucrat, Harvard Business Review, leadership, management, organizational resilience, resilience, transactional leaders, transformational leadership
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(#256) Don’t Blame the Bureaucracy, Point to the People
If you can’t or won’t help, just step aside for someone who will do a competent and humane job. When something goes wrong in a big organization, the easy thing to do is blame it on the bureaucracy. Blame the … Continue reading
Posted in bureaucracy, customer service
Tagged bureaucracy, customer service, incompetence, poor service
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