These bureaucrats failed to establish a basic, meaningful, and
respectful relationship with us.
My latest appearance on The Morning Show (TV 4) in Jacksonville, FL explored a strategy to examine life goals: The Second R.E.A.D. The video of the week clip below provides the details for the strategy (Relationships. Enthusiasm. Authenticity. Difference).
Both on and off camera, Bruce Hamilton (The Morning Show anchor) and I agreed that RELATIONSHIPS remain the key ingredient for success.
A friend posted a Facebook comment about the TV segment: “It’s always about relationships! Yes. It’s the heart of everything. Without that, you have…?”
Let’s complete that thought. Without relationships you have…
- Collective monologues
- Poor to no communication
- Lack of soul
- Mindless motion without consideration
- People doing a job (poorly) rather than pursuing a calling
- Mind-numbing chatter
- Mind-numbing silence
The past few months I’ve been involved in a life-sucking series of emails with bureaucrats from one organization. They proved to be excellent at avoiding questions, holding hard to questionable procedures, failing to respond in a timely manner, and engaging in self-congratulatory behavior. Soulless. I don’t blame the bureaucracy. I blame the people and what passes for management.
These bureaucrats failed to establish a basic, meaningful, and respectful relationship with us.
Relationships build connections. Connections bring about growth and progress.
When the relationship is disrespected, trust is lost. Community suffers. “No” becomes the mantra.
I once heard something to the effect that when one person has a good experience, she will tell another about it. When she has a bad experience, she will share that with ten people.
Guess what? In the age of social media, that number has dramatically increased.
Remember the situation of the broken guitar and United Airlines? More than 17 MILLION views. Maybe it’s time for me to write a new song about another set of bureaucrats who, in this case, broke a relationship. Hmm….
It really does not have to be that way.
Video recommendation of the week.
Pay attention to the discussion about Relationships at the beginning and toward the end of the clip. Filmed September 27, 2017 at the WJXT studios in Jacksonville, Florida.
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Pearson Education publishes my student textbooks for life success—Choices for College Success (3rd edition) and Study Skills: Do I Really Need This Stuff? (3rd edition).
(c) 2017. Steve Piscitelli. All rights reserved.