(Issue #580) What if Teachers….

It comes down to seeing the person as someone in need of what you have to offer.
And finding a respectful many in which to connect with that individual.

After my most-recent experience with a repairman not returning phone calls, I thought of comparisons and contrasts to the teaching profession.

I can speak from nearly four decades of classroom experience when I often mutter, “If a teacher did that he’d be in deep yogurt!”

Regardless of the situation, teachers are expected to respond and act in a respectful and professional manner.  Whether interacting with a student, parent, colleague, or community member the expectation is for appropriateness. (Yes, there are those that do not and probably should find another line of work. That’s another series of what ifs.)

Photo by Steve Piscitelli

Consider the missed or delayed appointments, the shoddy work, the unexpected add-on costs that you may have encountered with repair people, contractors, the medical profession, or some other service related entity. And then ask, What if teachers

  • Continually showed up for their classes anywhere from fifteen to ninety minutes late?
    *Perhaps you, too, have experienced this with virtual and in-person doctor visits. I know, there are emergencies that must be dealt with immediately. But when the delays happen again and again and again, the process needs to be adjusted. If you blame the “corporate” structure of medicine for these delays, then, do you give a pass to teachers by blaming the bureaucratic structure of the educational system?
  • At the beginning of the second week of classes the professor hands a student a letter stating the cost of the course had just doubled? Why? Because this particular teacher is an out-of-network teacher.
    *See insurance policies.
  • When the student above protests, “But I’m going to an in-network school!” the school’s rebuttal is, “Sorry, but that adjunct is from out of district? You did not pay attention to the catalogue.”
    *See above.
  • Do not return a student’s call or email? A student calls to speak with her teacher about her last test. “You know,” the teacher says, “I’m so busy with all these students. Registration numbers are exploding. We have a lot of students. I’ll just ignore this one. No need to respond. I have enough to keep me busy as it is!”
    • Acted like the contractor who no longer has time for “small” jobs.
      *Why he cannot return the phone message and say that is a mystery. And rude.
  • Do not help students find open source books or books on loan or a publisher program for assistance where possible for reduced costs?
    *College professors may have more flexibility in this area than K-12 teachers. But, still, they are beholden to departmental regulations and bookstore pricing. Think of open source as generic replacements for the higher priced brand name books. Students appreciate the help. And a good teacher will understand that some of the generic replacements are not as good as the brand name items. She is there to guide the students.

It comes down, in many cases, to caring about the person in front of you. Seeing that person as someone in need of what you have to offer. And finding a respectful way in which to connect with that individual.


Video recommendation for the Week:

A humorous collection of less-than-desirable customer service experiences. Or should we say, inadequate customer service? Or customer lack of service?


Make it a great week and HTRB has needed.

My latest book can be found in
eBook ($2.99) and paperback ($9.99) format. Click 
here.

Roxie Looks for Purpose Beyond the Biscuit.

My dog Roxie gets top billing on the author page for this work. Without her, there would be no story.

Click here for more information about the book. In the meantime, check out her blog.

And you can still order:

  • Community as a Safe Place to Land (2019print and e-book). Available on Amazon. More information (including seven free podcast episodes that spotlight the seven core values highlighted in the book) at the above link.
  • Stories about Teaching: No Need to be an Island (2017, print and e-book)Available on Amazon. One college’s new faculty onboarding program uses the scenarios in this book. Contact me if you and your team are interested in doing the same. The accompanying videos (see the link above) would serve to stimulate community-building conversations at the beginning of a meeting.

My podcasts (all 50 episodes) can be found here.

You will find more about me at www.stevepiscitelli.com.


©2021. Steve Piscitelli
The Growth and Resilience Network®

About stevepiscitelli

Facilitator-Author-Teacher
This entry was posted in awareness, Civility, Community, resilience, teaching and learning and tagged , . Bookmark the permalink.

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