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A functioning community moves beyond listing and reciting core values. It shares and lives those values. And, it provides a safe place for its members to explore, stretch, learn, fail, and grow.
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Daily Archives: April 19, 2015
(#256) Don’t Blame the Bureaucracy, Point to the People
If you can’t or won’t help, just step aside for someone who will do a competent and humane job. When something goes wrong in a big organization, the easy thing to do is blame it on the bureaucracy. Blame the … Continue reading
Posted in bureaucracy, customer service
Tagged bureaucracy, customer service, incompetence, poor service
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