Daily Archives: April 19, 2015

(#256) Don’t Blame the Bureaucracy, Point to the People

If you can’t or won’t help, just step aside for someone who will do a competent and humane job. When something goes wrong in a big organization, the easy thing to do is blame it on the bureaucracy.  Blame the … Continue reading

Posted in bureaucracy, customer service | Tagged , , , | 2 Comments