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Daily Archives: April 19, 2015
(#256) Don’t Blame the Bureaucracy, Point to the People
If you can’t or won’t help, just step aside for someone who will do a competent and humane job. When something goes wrong in a big organization, the easy thing to do is blame it on the bureaucracy. Blame the … Continue reading
Posted in bureaucracy, customer service Tagged bureaucracy, customer service, incompetence, poor service 2 Comments