Daily Archives: July 27, 2014

(#218) Stop Saying “I Understand!”

Don’t guarantee what you cannot deliver. By now you probably heard the customer service call from hell that a Comcast customer recently endured. While Comcast apologized, I think most of us can sympathize, empathize and/or identify with the situation. At … Continue reading

Posted in Integrity, quality, service | Tagged , , | 4 Comments